The white box van double-parked for a delivery and the plumber’s high-roof ProMaster share the same electric power steering hardware—and Chrysler now says water can reach that wiring on a quarter-million U.S. units. NHTSA campaign 26V621 (Chrysler recall 92D), filed September 29, 2026, covers roughly 265,512 Ram ProMaster 1500, 2500, and 3500 vans from model years 2022 through 2026, plus 2024–2026 Ram ProMaster 3500 Electric vans. The fix is free at Ram dealers, but letters may not arrive until mid-November, so owners and fleet managers should not wait for mail before checking a VIN.
Which vans are in the campaign
Chrysler’s defect report describes water entering the electric power steering wiring harness, which can disable power steering assist. NHTSA classifies the component as the electric power assist steering system. Gas and battery-electric ProMaster variants are included because they share the same steering architecture even though the EV carries a different badge on the window sticker.
Production windows in the filing run from about September 2021 through October 2025 for the gasoline vans and from August 2023 through October 2025 for the ProMaster BEV. If your van falls outside those build dates, it is not part of this recall even if the model year matches. Trim names on the door jamb—1500, 2500, 3500—matter because all three weight ratings use the same platform.
What failure feels like behind the wheel
Electric power steering does not die with a dramatic clunk. Drivers often report intermittent heaviness: the wheel feels normal in a parking lot, then suddenly requires far more effort during a lane change or tight turn. Some NHTSA owner questionnaires tied to the earlier steering investigation describe complete assist loss after rain or car washes, when connectors may already be wet.
A van without assist is still steerable, but the force needed at low speed—especially when loaded—can surprise a driver who expects one-finger effort. That mismatch is why NHTSA states plainly that lost assist increases crash risk, particularly during urban stops and merges where steering inputs are rapid.
Step 1: Confirm the VIN on NHTSA.gov
Since October 6, 2026, affected VINs have been searchable at the official NHTSA recalls lookup. Enter the 17-character VIN from the driver-side dashboard or door post; license-plate lookup works in many states on the same page. A match means your van is on the list—not that a dealer already has harness and steering-gear parts in stock.
If you are evaluating a used ProMaster at auction, paste the VIN into CarDiary’s VIN check and note the recall open date next to your purchase paperwork so a future buyer can see the campaign was addressed.
Step 2: Call a Ram dealer with recall 92D
Chrysler’s remedy language is straightforward: dealers will inspect and replace the wiring harness and electronic power steering gear as necessary, at no charge. Ask specifically about recall 92D and campaign 26V621; generic “steering concern” visits may not trigger the recall workflow or warranty coding.
Interim notification letters are expected around November 17, 2026, with follow-up mail once the final remedy supply chain is fully stocked. Large fleets should send a driver notice immediately if the VIN matches, because November is far too late for a van that runs daily routes in rain.
Step 3: Log the repair and keep rain out until the bay visit
Until the harness is replaced, treat sudden steering heaviness as a stop-work signal: pull off the road, shut down, and have the van towed if assist does not return after a restart. Avoid aggressive car-wash underbody sprays directed at the front wheel wells if your dealer advises moisture may be reaching the connector.
After the dealer completes the inspection, store the RO number and part description in CarDiary as a service entry so warranty disputes and resale disclosures stay tied to NHTSA campaign 26V621 instead of a vague “steering fixed” note.
How this relates to NHTSA investigation PE26002
Recall 26V621 is separate from, but related to, NHTSA’s open Preliminary Evaluation PE26002 on loss of power steering assist in certain 2022–2023 ProMaster models. ODI opened that review in March 2026 after owner reports citing water intrusion at the electric power steering control module connector. An investigation is not a final defect finding; the recall is Chrysler’s formal remedy path. If you previously filed a VOQ with NHTSA about steering effort, keep that report number— it helps investigators track whether the harness replacement resolves the moisture path.
Who to contact
- Chrysler customer service: 800-853-1403 (reference recall 92D).
- Official VIN lookup: nhtsa.gov/recalls.
- Do-not-drive status: NHTSA has not issued a stop-drive order for this campaign; still treat intermittent assist loss as grounds to park the van until inspected.
Contractors, caterers, and last-mile fleets run ProMasters hard because the cargo box and tight turning radius fit urban work. Campaign 26V621 is a paperwork-and-steering story, not a fuel-economy debate—but for anyone whose business is the van itself, verifying the VIN this week beats discovering heavy steering mid-route on a rainy afternoon.